The Senior Registry Co-ordinator will support the Registry Manager with the management of University record systems. This will include ensuring all that programmes, intakes, semester dates, assessment schedules, module assessment details and other system requirements are set up in an accurate and timely manner to support the smooth running of all registry processes.
This role has overall responsibility for the management, organisation and delivery of allocated areas of the registry department ensuring that University regulations, policies and procedures are adhered to.
Analysis and Reporting
• Research, collate, organise and edit material for inclusion in reports/documents.
• Identify gaps or shortfalls in information and search for sources of information to fill these.
• Analyse data/statistics, to highlight and prioritise any issues for further investigation to support informed decision making.
• Oversee the accurate maintenance of student records both internally and with university partners.
• Review student academic records to ensure that information on the student record system is up to date and that all other issues related to the student life cycle administration are reviewed and discussed.
• Provide advice to peers and customers to respond and independently resolve a range of standard and unforeseen issues, within university academic regulations and processes.
• Act as an effective deputy in the absence of manager, with discretion to make decisions with a short-term impact to provide immediate support/problem resolution.
• Manage queries and providing clear and accurate advice and guidance in reference to University policies and regulations.
• Diagnose and rectify faults/problems with student records systems and/or procedures.
Planning and Organising
• Plan and organise own activities to ensure that deadlines and expectations are met.
• Participate and contribute to process improvement exercises and the implementation of changes in systems and processes.
• Participate in student record related projects, and system development, usually of a short-term nature, or contribute to larger University wide projects as part of a project team, to improve service provision.
• Ensure the timely set up of all system requirements to ensure new and existing students receive a seamless experience whilst studying with the University
• Work collaboratively with staff across the University regarding programme and module set up requirements.
• Attend meetings, as requested by manager, to support departmental activities and to report back on main discussion points.
• Network with colleagues in other higher education institutions and other sectors to share best practice and facilitate future exchange of information.
• Identify and make recommendations for improvements (e.g. in policies and procedures) to contribute to the continuous operational improvement of student record management.
• Working collaboratively with the IT development team to develop and test new functionality and to ensure smooth transitions following system updates.
• Creation and ongoing maintenance of documented processes and procedure manuals for all relevant system requirements
• Show sensitivity and consideration to other people’s customer needs and feelings, which may include dealing with signs of obvious distress.
• Co-operate with and offer mutual support to colleagues, adopting a flexible approach to delivering work objectives.
Personal and professional development and training
• Identify and address development needs to ensure continuing professional development.
• Keeping up to date with all system changes which may affect our current processes
• Communicate and share best practice.
• Proactively identify new opportunities and work with management to develop solutions.
• Work in accordance with the Arden Values Framework.
• Maintain strong empathy for the University’s commitment to equality of opportunity and equality of treatment for colleagues and students.
• Supporting the Registry Manager with day to day tasks, to ensure the department runs effectively
• Any other duties as appropriate to seniority and role
• The post-holder will occasionally be required to travel to other locations for meetings or training
• Attendance at appropriate internal working groups and meetings as required.
Requirements for this role
• HNC or HND in a relevant subject, or equivalent qualifications/ certification, plus considerable experience in a relevant role(s).
• Broad substantial relevant experience demonstrating general knowledge of a technical, financial or professional practice and development through involvement in a series of progressively more demanding, work and roles.
• Analysis & problem solving capability.
• Well-developed written and verbal communication skills and interpersonal skills.
• Experience of planning and progressing a series of work within general guidelines, using initiative and judgement without recourse to seniors..
• Experience of working with data bases and/or Student Record Systems and associated procedures and processes with the update and maintenance of data records.
• Experience of working/responding independently and dealing with unforeseen problems and circumstances.
• Comprehensive knowledge of the work practices, processes and procedures relevant to the role.
• Operating knowledge of student record systems and processes.
• Experience of providing professional advice and guidance, of a technical/specialised nature, to customers.
• Clear understanding of the application and interpretation of academic regulations.
Salary : £24,000 per annum
Provisional Interview Dates: 17th or 18th February 2020
29th January 2020
How to apply
If you are interested in this role, please apply using our short application form.
For more information on our programmes of study or on Arden University, please visit www.arden.ac.uk.
Please note that because of the high volume of applications that Arden University receives, we regret that we are unable to contact applicants who have been unsuccessful.