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Coronavirus (Covid-19): advice and updates

This page has been set up to provide information for students with questions or concerns about coronavirus (COVID-19). It will be updated on a regular basis.

Latest information from the University

As a University specialising in online and blended learning, we are confident in our ability to support students with their studies, now and in the future, in order to minimise any potential disruption. As a result, we have taken the decision to suspend all face-to-face classes and move all teaching to be fully online from Monday 23rd March – Friday 29th May 2020.  Additionally, our Student Support office will continue to provide support by phone, email, Skype or Adobe Connect only.

This precautionary measure will ensure that disruption to learning will be minimised as the current situation continues to evolve within the UK and Internationally, over the coming months. 

If you are a current blended learning student, please monitor your emails regular to receive important updates and further information. 

Furthermore, our Graduation Ceremony previously scheduled for the 25th April 2020 has been postponed. Further information on what this means for you, can be found below.

In the interests of the health, wellbeing and safety of all members of the University Community, we are continuing to evaluate the emerging situation and will continue to update as required.

Last reviewed 25th March 2020.


General FAQs 

What is the current risk from coronavirus?

On 30 January 2020, the World Health Organisation declared a public health emergency of international concern, and the risk to the UK public has risen to high.

What is the University doing about coronavirus?

The University is acting on advice from sources including the NHS and Public Health England. We have taken proactive steps to contact our students to ensure that everyone has access to the latest advice.

As a trusted University specialising in online and blended learning, we are confident in our ability to support students with their studies, now and in the future, in order to minimise any potential disruption. As a result, we have taken the decision to move all teaching to fully online from Monday 23rd March – 29th May 2020.

Additionally, our Student Support office will continue to provide support by phone, email, Skype or Adobe Connect only. 

We have also temporarily closed our HQ at Coventry and study centres in Berlin, Birmingham, Manchester and London. All staff members will be working from home and will continue to support students and colleagues.

Where can I find the latest guidance about coronavirus?

Students are asked to continue to visit and regularly check the following websites for the latest updates and guidance: Public Health England website, Foreign and Commonwealth Office (FCO) website, GOV.UK website, The World Health Organisation.

Do I need to take any precautionary measures?

Yes. You need to follow the new Government advice to stay at home.

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

If you do leave home wash your hands regularly - with soap and water, or use alcohol sanitiser if handwashing facilities are not available - especially after taking public transport;

  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin;
  • If you feel unwell, stay at home;
  • Avoid close contact with people who are unwell;
  • Clean and disinfect frequently touched objects and surfaces;
  • Don’t touch your eyes, nose, and mouth with unwashed hands

"I’ve recently/ I’m planning to travel to a different country, what should I do?" 

As a precautionary measure, we are asking any student who has recently travelled from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia, Macau or Northern Italy to please contact a member of the Student Support team.  

Additionally, if you are planning on travelling to any of the above places in the very near future, we would ask that you contact a member of the Student Support team.  In line with recommended guidance you may be asked to self-quarantine upon your return but we will discuss arrangements with you directly. 

How do I know if I have got coronavirus?

The following symptoms may develop, after exposure to someone who has coronavirus (COVID-19):

  • A cough
  • Difficulty in breathing
  • High Temperature

But these symptoms do not necessarily mean someone has the virus. They are similar to symptoms of colds, flu and other viruses. Unless students have reason to believe they may have been exposed to the coronavirus, they should manage these symptoms as they usually would. See the latest advice on the NHS website.

I'm a student, and I'm concerned I may have coronavirus. What do I need to do?

The current Government advice states that you stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

This will help to protect others in your community while you are infectious.

  • Do not go to a GP surgery, pharmacy or hospital.
  • You do not need to contact NHS 111 to tell them you’re staying at home.
  • They will not be testing people who are self-isolating with mild symptoms.

If the above applies to you, please inform your campus welfare officer or student services.

How will teaching be impacted?

  • For our distance learning students: you won’t experience any disruption to your normal studies. 
  • For our blended learning students: we will be arranging to hold online classes through Adobe Connect in place of face-to-face sessions, at your usual lesson time. This means you will still be in touch with your lecturer and your classmates to study together, just not physically in the same room. We will provide instructions on how to access these sessions via the module page on ilearn, but you should attend these sessions at the same time as you would normally attend your face-to-face classes and your attendance will be recorded in the same way as if you were physically in the study centre. You will also still be completing all the usual online part of your studies via ilearn; using the lessons, forums, libraries and everything else you usually access.   

Will examinations and assessments be impacted?

Owing to the Covid19 outbreak we have been doing all we can to make sure your study progress continues without disruption. We know you must be feeling distracted for many reasons be it health, employment or general concerns about the overall picture at the moment. In this context we want to do all we can to minimise disruption and change. 
Please read the following advice carefully! 

If you are studying in Blended Learning at one of our UK Study Centres: We have applied an extension to the April assessment period to compensate for the transition from classroom to online tuition. The new deadline will be Tuesday 14th April 2020 (2 p.m.) No additional short-term extension will be available on top of this. If you are affected by Coronavirus through illness or any other disruption such as loss of employment or childcare, and will be unable to submit by this deadline, you are able to use the mitigation or leave of absence processes (LOA). We have suspended the requirement to supply additional evidence when applying for mitigation or LOA. The resit assessment period has not been altered. 

If you have a Face2Face Exam: These will be changed to a 24 hour time constrained assessment (TCA). Please visit the assessment page of your module for further guidance. We will let you know when this guidance arrives. If you want to know more about what a TCA is, you can find out here: https://vimeo.com/398870288/2283356462 

Existing 24 hour Time Constrained Assessments: We have applied an extension to the April assessment period to compensate for any disruption in the transition from classroom to online tuition. The new release date for the 24 hour time constrained assessment will be Tuesday 14th April 2020 (2 p.m.), and the new submission date will be Wednesday 15th April 2020 (2 p.m.). No short-term extensions will be available. If your assessment requires pre-seen content, this will be made available as outlined in your module information. If you are directly affected by Coronavirus through illness, employment difficulties or childcare and will be unable to submit by this deadline, you can use the usual mitigation or leave of absence processes. We have suspended the requirement to supply additional evidence when applying for mitigation or LOA. 

If you are studying in Blended Learning in BERLIN: As above, but your Time Constrained assessment release date is Thursday 16th April, with the submission deadline being Friday 17th April. Assignments to be submitted on 17th April due to the 2 week extension granted. Resit period assignments to be submitted on 28th April. 

If you are a Distance Learning student: To accommodate the various changes we are making and to avoid clashes where students were going to have two exams on the same day, all F2F examinations scheduled for the 6th and 9th April are to be moved to the week beginning 20th April and will be replaced by Time constrained assessments. Further information will be posted to the assessment page of your module in the next few days and we will let you know when this arrives. In the meantime if 
you want to find out more about what a TCA is, you can find out here: https://vimeo.com/398870288/2283356462

Students are advised to check their module pages in ilearn where instructions and guidance will be provided.

Will my student loan be affected?

For the latest updates on Student Finance in relation to the Covid-19 pandemic, please see the link below:

https://www.gov.uk/guidance/guidance-for-prospective-students?utm_source=d582c01b-9388-45b6-9599-6861caaa15b2&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate
 


Graduation FAQs 

Why have you postponed the UK Graduation ceremony?

Following advice from the UK Government in the light of the emerging COVID-19 situation, we have postponed the April 2020 Graduation Ceremony. We understand that postponing graduation will be disappointing, however the health and safety of our students, staff, friends and family is our main priority.

When will a new date be scheduled? 

Currently, we can’t confirm a new date as the situation is evolving daily. However we are continuing to evaluate the situation accordingly, and we will be in touch by email to let you know of a new date as soon as it has been confirmed. 

I’ve already hired a gown/ticket/ photography package, what should I do? 

If you have hired full academic dress, purchased guest tickets or ordered an photography package for your ceremony you will receive a full refund. You can cancel your order by logging back into your Ede and Ravenscroft account.

If you are unable to cancel the order online, please call Ede and Ravenscroft on 01223 861854 or email them at customer.services@academic-services.co.uk with your order details and they will process the refund on your behalf.

Will I be reimbursed for any travel costs?

We recognise that postponing our graduation may have affected your travel arrangements and we advise you to contact your travel provider for information on cancelling or delaying your travel. Similarly, if you have travel insurance, please contact your provider for information regarding the extent of your cover in these circumstances.

We have also decided to reimburse any graduates who are unable to be reimbursed by their insurance company or travel provider. If this affects you, please send evidence of your booked travel and confirmation that your insurance and travel provider will not provide a refund to graduation@arden.ac.uk. 

When will I receive my official certificate and transcript?

You will receive your certificate and transcript via post approximately six weeks after the relevant Awards Board. If you haven’t received your award after this period, please contact graduations@arden.ac.uk 

My visa will have expired; will I need a new one to attend graduation?

Graduands and their families travelling to the UK for the purposes of attending a ceremony after their visa has expired will need to apply for a Standard Visitor Visa; information about these can be found at: https://www.gov.uk/standard-visitor-visa

I still have questions about graduation? 

If you still have questions about graduation, please email us at graduation@arden.ac.uk

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