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Coronavirus (Covid-19): advice and updates

This page has been set up to provide information for students with questions or concerns about coronavirus (COVID-19). It will be updated on a regular basis.

Latest information from the University

Arden had previously made the decision to continue teaching online via Zoom until 31st January 2021. Now, following latest guidance, all Blended Learning teaching in the UK will remain online until the end of the February teaching block (Friday 2nd April). 

All inductions for our new February starters will be online via Zoom

All UK Study Centres will remain closed until 21st February 2021. However, we are still here to help via email, phone and live chat.

From the beginning of the February study block (22nd February), our Study Centres will be open to provide space for students are unable to study from home. We are currently looking into how we can provide this safely and how students can book a space – we will update you with further details soon.

We will ensure that we continue to follow government guidance and keep students updated on any developments.

Last reviewed 22nd January 2020


General FAQs 

What is the current risk from coronavirus?

In September and October 2020, the virus spread rapidly in all parts of the country.  The government responded with new national restrictions which have brought transmission back under control.  On 2nd December 2020 the latest national lockdown ended, and a new regionally differentiated approach was introduced, where different tiers of restrictions apply in different parts of the country to prevent the spread of the virus in areas with the highest infection rates.   

What is the University doing about coronavirus?

The University continues to act on advice from sources including the NHS and Public Health England. We have taken proactive steps to contact our students to ensure that everyone has access to the latest advice.  As soon as any changes are confirmed, we will ensure our students are notified.

As a trusted University specialising in online and blended learning, we are confident in our ability to support students with their studies, now and in the future, in order to minimise any potential disruption. As a result, we have taken the decision to move all teaching to fully online from Monday 9th November 2020 – Friday 29th January 2021.  Our Study Centres will remain open during this time allowing you the option to have a face to face meeting with Student Support or use the facilities on site.  

Additionally, our Student Support office will continue to provide support by phone, email and Skype and our Live Chat function within iLearn. 

Where can I find the latest guidance about coronavirus?

Students are asked to continue to visit and regularly check the following website for the latest updates and guidance: 

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance
 

Do I need to take any precautionary measures?

Yes. You need to follow the new Government advice for the area in which you live.  Details of the UK Tier system and related restrictions can be found here:

https://www.gov.uk/find-coronavirus-local-restrictions
 

I’m planning to travel, or I have recently travelled to a different country, what should I do?" 

As a precautionary measure, we are asking any student who has overseas travel plans to inform Student Support by phone or email and advise:  the country to which you are travelling, the date of departure and return to the UK.  Students are advised to check entry requirements and quarantine requirements before travel at: https://www.gov.uk/government/organisations/foreign-commonwealth-office 

How do I know if I have got coronavirus?

The following symptoms may develop, after exposure to someone who has coronavirus (COVID-19):

  • A new continuous cough
  • High Temperature
  • A loss or change to your sense of taste or smell

Most people with Coronavirus have at least one of these symptoms.  If you have any of the above symptoms you should get a test to check if you have Coronavirus as soon as possible.  You and anyone you live with should stay at home and not have visitors until you get your test result. You can book a test here: https://www.gov.uk/get-coronavirus-test 

If you test positive please ensure you notify your Student Support Officer immediately, whether you have been in the Study Centre or not. 

How will teaching be impacted?

  • For our distance learning students: you won’t experience any disruption to your normal studies.
  • For our blended learning students: we will be arranging to hold online classes through Zoom in place of face-to-face sessions, at your usual lesson time. This means you will still be in touch with your lecturer and your classmates to study together, just not physically in the same room. We will provide instructions on how to access these sessions via the module page on ilearn, but you should attend these sessions at the same time as you would normally attend your face-to-face classes and your attendance will be recorded in the same way as if you were physically in the study centre. You will also still be completing all the usual online part of your studies via ilearn; using the lessons, forums, libraries and everything else you usually access.   

Will examinations and assessments be impacted?

We will continue to ensure your study progress continues without disruption. We know you must be feeling distracted for many reasons be it health, employment or general concerns about the overall situation at the moment. In this context we want to do all we can to minimise disruption and change. 

Please read the following advice carefully! 

If you have a Face2Face Exam: These will be changed to a 24-hour time constrained assessment (TCA). Please visit the assessment page of your module for further guidance. If you want to know more about what a TCA is, you can find out here: https://vimeo.com/398870288/2283356462 

Existing 24 hour Time Constrained Assessments (UK and Berlin):  If you are directly affected by Coronavirus through illness, employment difficulties or childcare and will be unable to submit by this deadline, you can use the usual mitigation or leave of absence processes. 

Students are advised to check their module pages in ilearn where instructions and guidance will be provided. If you have any queries, please liaise with either your module tutor or Student Support.

I have been struggling with my assignment due to classes being delivered online, what support is available for me?

Please ensure you speak to your Student Support Coordinator.  They will be able to advise you on all the support mechanisms that are available to you including Study Skills, Coaching, Extensions, Mitigation or Leave of Absence.  

Will my student loan be affected?

For the latest updates on Student Finance in relation to Covid-19, please see the link below:
https://www.gov.uk/guidance/guidance-for-prospective-students?utm_source=d582c01b-9388-45b6-9599-6861caaa15b2&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate

I am completing a degree apprenticeship with Arden, how will I continue my learning during this time?

As you are aware we have moved to an online delivery platform to deliver your Development Day’s and additional 4 online sessions per module, we also moved to Zoom for all online delivery from November 2020.

Across the university, we trialled various platforms to ensure that the one we chose would meet your expectations and support you to complete your degree module assignments. 
Zoom is interactive, informative and user friendly and will enhance your learning experience. 
Below is a link to the Zoom help centre which will support you in setting up zoom on your laptop or PC;

https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom

If you require further support or advice regarding the moving to Zoom or continuing your apprenticeship during this time, please contact us via apprenticesupport@arden.ac.uk and we will be happy to help.


Graduation FAQs 

Why have you postponed the UK Graduation ceremony?

Arden University has been busy working behind the scenes to make sure our graduates’ achievements do not go unnoticed during these uncertain times.  We are regrettably unable to hold a traditional graduation ceremony in 2020, however, we look forward to hosing this event in 2021. In the meantime, we have recently held an online Recognition of Achievement celebration on Saturday 5th December to ensure the achievements of our students is recognised in the absence of a formal graduation ceremony this year.

When will a new date be scheduled? 

We hope to be able to publish more information about rescheduled graduation ceremonies for 2021 at the beginning of the year. 

I’ve already hired a gown/ticket/ photography package, what should I do? 

If you have hired full academic dress, purchased guest tickets or ordered a photography package for your ceremony you will receive a full refund. You can cancel your order by logging back into your Ede and Ravenscroft account.

If you are unable to cancel the order online, please call Ede and Ravenscroft on 01223 861854 or email them at customer.services@academic-services.co.uk with your order details and they will process the refund on your behalf.

Will I be reimbursed for any travel costs?

We recognise that postponing our graduation may have affected your travel arrangements and we advise you to contact your travel provider for information on cancelling or delaying your travel. Similarly, if you have travel insurance, please contact your provider for information regarding the extent of your cover in these circumstances.
We have also decided to reimburse any graduates who are unable to be reimbursed by their insurance company or travel provider. If this affects you, please send evidence of your booked travel and confirmation that your insurance and travel provider will not provide a refund to graduation@arden.ac.uk

When will I receive my official certificate and transcript?

You will receive your certificate and transcript via post approximately six weeks after the relevant Awards Board. If you haven’t received your award after this period, please contact graduations@arden.ac.uk 

My visa will have expired; will I need a new one to attend graduation?

Graduates and their families travelling to the UK for the purposes of attending a ceremony after their visa has expired will need to apply for a Standard Visitor Visa; information about these can be found at: https://www.gov.uk/standard-visitor-visa​​​​​​​

I still have questions about graduation? 

If you still have questions about graduation, please email us at graduation@arden.ac.uk