Please find our Terms and Conditions below. They are also available in PDF format.

Arden University Terms & Conditions 2018/19

1. Introduction

1. Introduction

It is important that you read these Terms and Conditions (“Terms”), together with our Privacy Policy, before you apply so that you understand fully the commitment we make to you as a provider of Higher Education, and your obligations to us. Among other things, it explains who we are, how we will deliver Programmes to you, how you, or we, can terminate the Contract, and what to do if there is a problem or you wish to make a complaint. If you think that there is a mistake in these Terms, please contact us to discuss.

These Terms form the basis of the relationship between Arden University Limited (“Arden” and/or “we”) and any applicant (“you”/”your”) for one of our Programmes.

2. About Arden

2. About Arden University and how to contact us

Who we are: We are Arden University Limited a company registered in England and Wales. Our company registration number is 02450180 and our registered office is at Arden House, Middlemarch Park, Coventry, United Kingdom CV3 4FJ. Our registered VAT number is 7053350 66. We are also a Data Controller registered with the Information Commissioner’s Office.

Contacting us:

Telephone: Our customer service team at 02476 515 700

Email: info@arden.ac.uk or via our website enquiry service: www.arden.ac.uk/contact-us

Write to us at Arden University Ltd, Arden House, Middlemarch Park, Coventry, United Kingdom CV3 4FJ.

We will acknowledge your enquiry by email in the first instance.

Cancellation: If you wish to cancel, please see our Refunds Policy for details on how to do this. The Refund Policy for UK/EU residents is: arden.ac.uk/Arden_Refund_Policy_UK-and-EU_Residents

The refund policy for non-EU students on the Fixed Payment Plan is: arden.ac.uk/Arden_Refund_Policy_NON_EU_Residents-fpp

The refund policy for non-EU students on the modular pay-as-you-go plan is: arden.ac.uk/Arden_Refund_Policy_NON_EU_Residents-payg

How we may contact you. If we have to contact you we will do so by telephone, SMS text message or by writing to you at the email address or postal address you provided to us in your Application.

"Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.

3. Definitions

3. Definitions

Access Date: the date from which we allow you to access ilearn and/or receive learning materials following your acceptance of our Offer to you.

Application: means the application to join a Programme made by you to us.

Blended Learning: Programmes delivered through a combination of online study (ilearn) and studying at a Study Centre.

Contract: refers to the contract between us to provide the Programme to you under these Terms, once you have accepted the Offer to study a Programme with Arden.

ilearn: the online or virtual learning environment through which you study a Programme.

Learning Environment: means the environment(s) you have available to you to aid your studies, being either the Online Distance Learning environment or the Blended Learning environment.

Offer: confirmation that we have accepted you on one of our Programmes.

Online Distance Learning: means the learning experience offered by us by a virtual learning environment only (including ilearn and any awarding universities’ online resources).

Programme: a course of study or research carried out either online, or a combination of Online and study Centre.

Programme Fees: mean the fees applicable to your Programme, as set out on our Website.

Programme Materials: means any learning materials supplied by us to you as part of your enrolment on the Programme (including ilearn).

Prospectus: means the digital or printed information pack containing information and illustrations regarding a specific Programme.

Student Handbook: the digital handbook given to you as part of joining a Programme.

Study Centre: the physical premises at which we deliver Programmes and provide study facilities for students.

VLE: the virtual learning environment through which you can access ilearn and other linked systems including assessment submission portals and Unitu.

Website: our website at www.arden.ac.uk where you can apply for a Programme.

4. Applying to study

4. Applying to study

4.1 What you need to do:

4.1.1 To join a Programme you need to apply online through our Website (www.arden.ac.uk) and send all documentation as requested. Our application process allows you to check and amend your application before submitting it.

4.1.2 You must submit your application within the 12-month window before the start of your chosen Programme. To be considered for joining a Programme you must satisfy our entry requirements for that Programme and be able to produce appropriate evidence that you satisfy these requirements.

4.1.3 You must confirm the country in which you are legally resident on the Application, and you must provide evidence of your identity, nationality and date of birth. If you fail to disclose this information, or disclose inaccurate information, we will reject your application and/or cancel your enrolment on a Programme.

4.1.4 You must provide evidence that you have reached the required standard of English language proficiency to enable you to participate fully in your chosen Programme. We reserve the right to withdraw our Offer to you, or cancel your enrolment on a Programme if it becomes apparent to us in our reasonable opinion that your English language proficiency is inadequate to cope with the demands of the Programme.

4.2 What we will do:

4.2.1 If your Application is incomplete, we will attempt to contact you to clarify and/or complete the missing information before processing your Application.

4.2.2 We will make you an Offer to join a Programme if we approve your Application. There may be conditions attached to this Offer, for example if you have not yet received a ratified award of your previous qualification. You must accept the Offer in writing and you must confirm that you can pay the Programme Fees before we grant you access to your Learning Environment and/or release learning materials to you.

4.2.3 Our Offer will be valid for acceptance from the date of the Offer for 12 months, unless we agree otherwise.

4.2.4 We will write to you if we cannot accept your application. Reasons for not accepting your application include: failure to meet our entry requirements for the Programme; your chosen Programme is over-subscribed; your Application was incomplete and we were unable to contact you to rectify the omission(s); or we identified an error in the Programme Fees or a description of the Programme. If you have already paid the Programme Fees, we will refund you the full amount within the timescales set out in the Refund Policy.

4.2.5 We will reject your application and/or cancel your enrolment on a Programme if it transpires that you have deliberately submitted misleading and / or inaccurate information as part of your Application.

4.2.6 As part of the Application Process, we will let you know when and how we will provide the Programme to you. We will also tell you how you can end the Contract (see Clause 12).

5. Our Programmes

5. Our Programmes

5.1 Prospectus accuracy. Although we have made every effort to be as accurate as possible, we reserve the right to correct any typographical, clerical or other error or omission on our Website or in any sales literature, quotation, Programme Fees list, invoice, Prospectus or other document or other information we issue, providing that the correction does not materially affect the Contract between Arden and you.

5.2 Requirements for Programmes. A Programme can be studied by Online Distance Learning from anywhere in the world and a UK residency visa is not a pre-requisite to being accepted on such a Programme. However, admission to Blended Learning Programmes may be conditional on proof of residency, or proof that you have fulfilled the necessary visa requirements to allow you to study in the country in which the Study Centre is based.

5.3 Compliance with Arden’s policies: We expect you to comply with the various policies contained within the Student Handbook (including the Student Learning Contract and Student Code of Conduct) and Arden’s academic regulations and/or those of the relevant awarding body;

5.4 Access to ilearn: It is your responsibility to ensure you have all necessary access, network connections and equipment to access your Programme, and Programme Materials, via our Website. We do not accept any liability for any technical difficulties you experience in connecting to ilearn or any loss or damage you incur arising from your failure to comply with these Terms and connected Arden policies.

5.5 We may refer you to content on non-Arden sites; we do not accept any liability for any content or technical difficulties you experience on any such sites.

5.6 Prohibited actions: You must not:

5.6.1 breach these Terms;

5.6.2 copy (except as permitted for normal use of the Programme), reproduce, translate, adapt, vary or modify any of the Programme Materials or software underlying ilearn, nor communicate them or it to any third party, without our prior written consent; or

5.6.3 remove, adapt or otherwise tamper with any copyright or trade mark notice, legend or logo which appears as part of the Programme Materials.

6. Non-EU Students

6. Non-EU Students

6.1 No sponsorship without our express permission: If you are a non-EU student who requires a visa to enrol on a Blended Learning Programme in the UK, you agree that you will not use any communication issued by us or any of our partners to obtain or extend a UK residency visa without our prior written permission.

6.2 Applying for a visa to study outside the UK but within the EU: If you need a visa to enrol on a Blended Learning Programme at one of our Study Centres outside the UK but within the EU, you may use any communication from us supporting your application for a residency visa providing you have told us that you are doing so.

6.3 If you seek or receive educational, tutor or other academic support for any aspects of your Programme from any third party who is not an Arden tutor and/or share any Programme Materials with any such third party, in either case without our prior written permission, this may result in immediate termination of your enrolment on the Programme.

6.4 Ilearn and Programmes taught outside the UK. We are able to accept non-EU students on Online Distance Learning Programmes and onto Programmes taught at our Study Centres outside the UK. Non-EU students may be referred to one of our or our agent’s local centres and will be subject to the terms and conditions of that local centre.

7. Learning Environment

7. Learning Environment and Tutor Support

7.1 Access to Learning Environment. You will be able to access your Learning Environment, Programme Materials and tutor support once you have accepted our Offer and we have authorised your access. Your access will last for the duration of the Programme and will cease once you have completed it.

7.2 Module access. When you have purchased an individual Module, access to your Learning Environment, Programme Materials and tutor support will be available for the Maximum Study Period for that Module as set out in the Student Handbook for your Programme. Following completion of the Module, access to your Learning Environment and the Programme Materials only (but expressly not tutor support in respect of that Module) will continue for the remaining duration of the Programme of which that Module is a part.

7.3 Additional reading not included as part of the Programme or Programme Materials. Programme Materials and tutor support are designed to provide the information required to complete the Programme successfully. We can provide additional reading recommendations but the provision of access to, or copies of, such additional reading is not necessarily included in the Programme Fees. If you wish to access, or obtain copies of, additional reading you must do this at your own cost.

8. Acceptable use of ilearn and other interactive services

8. Acceptable use of ilearn and other interactive services

Once you have accepted our Offer to enrol on a Programme and we have confirmed your access to ilearn, you undertake to agree to our ‘Acceptable Use Policy’. This governs your access to, and use of, our VLE as well as our right to update the content on it. [https://arden.ac.uk/application/files/1715/3243/8595/QA_70_Acceptable_Use_Policy.pdf]

9. Assessments

9. Assessments

9.1 Assessment timetables. A timetable is designed to help you prepare for assessments on your Programme and it is recommended that you follow the guidelines given. If you cannot meet assessment deadlines you must notify us immediately in writing.

9.2 Assessment submissions. Assessments should be submitted in accordance with the instructions on the ilearn module page. Assessments submitted correctly before the deadline will be marked and we will provide feedback. Assessment outcomes will be governed by the academic regulations of the awarding body.

9.3 Professional body examinations. If your Programme includes an examination with a professional body, you are responsible for applying to sit such an examination with the relevant professional body unless we agree in writing to the contrary

9.4 Re-assessment. If you fail an assessment or examination, we reserve the right to charge a re-assessment fee if you wish to retake the assessment or examination.

10. Changes to the Programme

10. Changes to the Programme

10.1 If you wish to transfer to another Programme:

10.1.1 Before you start: If you apply to transfer to another Programme before you start, we will confirm if this is possible and inform you of any relevant changes, such as Fees or timing, to help you decide if you wish to proceed.

10.1.2 After you have started: If you apply to transfer to another Programme after you have started, and we confirm that this is possible, we reserve the right to charge an administrative fee of £250, payable before you start your new Programme.

10.1.3 Fees: In both cases, if you have already paid the fees for your original Programme, we will refund the difference if the fees of your new Programme are lower; you will pay the difference to us if the fees of your new Programme are higher. Please see our Refund Policy.

10.2 Our rights to make changes to the Programme: We may change elements of the Programme for various reasons including legal and regulatory changes; correcting errors or omissions; or making adjustments or improvements to the academic content, academic calendar or teaching methods.

10.2.1 Withdrawing the Programme: We reserve the right to make more significant changes such as withdrawing a Programme entirely before you have accepted our Offer and we have authorised your access if, for instance, there is insufficient take up, or if the Programme is withdrawn by a third-party awarding body. We normally aim to provide a minimum of two weeks’ notice of any such withdrawals.

10.2.2 Significant changes: We will consult you before making any significant changes to a Programme on which you are enrolled, including other than those which are beneficial to students such as improvements to the learning materials. We will give notice of any changes to the Programme in a prominent position on ilearn.

10.2.3 Updates to digital content: we may update digital content in the Programme Materials to reflect changes in fact, understanding, research or law. We will ensure the content matches the description we provided before you enrolled.


11. Providing the Programme

11. Providing the Programme

11.1 We undertake to deliver the services associated with the Programme to you until the Programme is completed, you end the Contract or we end the Contract by written notice to you, both as described in clause 12.

11.2 Delays: We will contact you as soon as possible if, for reasons out of our control, there is a delay in supplying the Programme to you. If there is a risk of substantial delay, you have the right to cancel the Contract and we will refund you in accordance with our Refund Policy for those elements of the course you have not received. If we are responsible for a delay in providing any aspects of the Programme that materially affect key delivery dates, you have the right to cancel the Contract in certain circumstances.

11.3 Extending the period of registration: You can only extend the period of registration in exceptional circumstances with our written permission or that of the awarding body. Please see the Student Handbook for more information on the registration periods for each Programme.

12. Terminating the Contract

12. Terminating the Contract

12.1 Your rights to end the Contract: you may be able to end the Contract if we have not fulfilled our obligations. These might include an incorrect description of the Programme on which you have enrolled; we have made a significant change to which you do not agree; there is an unacceptable delay in delivering the Programme; we have failed to provide the agreed content; or if you have changed your mind within the 14-day cooling off period. All of the above are subject to conditions in our Refund Policy.
Refund Policy for UK and EU Residents
Refund Policy for Non EU Residents (Fixed Payment plan)
Refund Policy for Non EU Residents (Pay-as-you-go Plan)

12.2 Changing your mind: you have a legal right to change your mind within 14 days after the day you accept our Offer in writing to us, without charge. If you cancel after you have started the Programme, you may have to pay us for the part of the Programme provided up until the time you tell us that you have changed your mind. You can still cancel the Contract before it is completed (a Contract for the Programme is completed when you have received a formal qualification). However, you may be liable for fees incurred for that section of the Programme already completed.

12.3 If you wish to end the Contract, please contact us in writing (see contact details at clause 2 above) and complete, sign and send the withdrawal form to us at the address above.

12.4 Our right to end the Contract: we reserve the right to end the Contract if you fail to pay the Programme Fees; if your conduct breaches our code of conduct as set out in the Student Handbook [https://arden.ac.uk/application/files/3715/2283/2660/QA_61_-_Student_Code_of_Conduct.pdf]; if we are unable to contact you using the contact details which you provided during the Application process; if you do not provide us with necessary information, such as proof of your qualifications within a reasonable timeframe; or if we reasonably determine that your standard of English language proficiency is insufficient to cope with the rigours of the Programme (see clause 4.1.4).

12.5 Refund of fees: any refund will be calculated in accordance with our Refund Policy.
Refund Policy for UK and EU Residents
Refund Policy for Non EU Residents (Fixed Payment plan)
Refund Policy for Non EU Residents (Pay-as-you-go Plan)

13. Complaints

13. Complaints

13.1 Complaints Procedure: we have a student complaints procedure that is accessible via our Website and is published in the Student Handbook [https://arden.ac.uk/application/files/3215/3060/6120/QA_48_-_Student_Complaints_Procedure_v3.pdf]. If you have any questions or complaints about the Programme or the Programme Materials, please contact us by telephone, by email or in writing (as set out above). Complaints may be submitted directly or via a nominated legal representative.

13.2 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use; The Office of the Independent Adjudicator for Higher Education (OIAHE), via their website at http://www.oiahe.org.uk/. OIAHE will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

14. Fees

14. Fees

14.1 Distance learning students will be required to pay examination fees to sit any examinations at a centre which is local to them. Students may sit examinations for free in our office in Coventry, UK.

14.2 Where to find the Programme Fees: Programme Fees are set out, on our Website and as confirmed on your Application.

14.3 Paying the Fees: We list the methods by which you, your sponsor, or your lender, can pay your Fees on our Website. Fees must be paid in full before the Programme starts; or, if your fees are being paid by a sponsor, within 30 days of the receipt of the invoice; or in instalments, in advance and in full. If an official company sponsor is paying your fees, they will need to issue a purchase order number to us.

14.4 If the Programme Fees are incorrect: We will contact you to inform you if we discover an error in the Fees and give you the option of either continuing to pay the Fees at the correct level (either immediately or within a certain timescale) or cancelling your Contract.

14.5 Failure to pay your fees on time: We reserve the right to deactivate your account and cancel your right to access and participate in the Programme if you do not pay your Programme Fees on time, or if your sponsor, or lender, fails to pay the invoice within 30 days of receipt (unless an invoice is in dispute).

14.6 Increasing the fees: we reserve the right to increase the Programme Fees every October, capped at the RPI (Retail Price Index).

15. Intellectual Property Rights

15. Intellectual Property Rights

15.1 Ownership. The intellectual property in the Programme, Programme Materials and ilearn belong to us. You acknowledge that:

15.1.1 all intellectual property rights used by or subsisting in the Programme, Programme Materials and ilearn are, and shall remain, our exclusive property;

15.1.2 rights to access and to use the Programme, Programme Materials and ilearn are licensed to you;

15.1.3 you have no rights in, or to, the Programme, Programme Materials and ilearn other than to use it for the purposes of your studies; and

15.1.4 you will not at any time make any unauthorised use of, or copy, reproduce, modify, distribute, republish, display, post or transmit any aspect of the Programme, Programme Materials or ilearn containing such intellectual property rights, nor authorise or permit any person to do so.

15.2 Work created by you as a student. Any documentation, project work or other materials created by you as a student on a Programme will be solely owned by you.

15.3 Licence of submitted work to us. Where you have submitted work to us as part of the Assessments of a Programme (see clause 9 above), you agree to give us a permanent licence of that work for us to use for academic, research and publication purposes, as well as submitting the work to external moderators or other third parties. We will always ensure that you are appropriately referenced as the creator of that work, although it may be necessary to anonymise such reference when used for moderating and marking purposes.

16. Liability

16. Liability

16.1 Our liability to you: We will use reasonable care and skill to carry out our obligations under these Terms. Subject to 16.2 below, our total liability to you in respect of any claims or losses shall not in aggregate exceed the amount of your Programme Fees in any one year.

16.2 The above limitation of liability shall not apply to any claims that relate to death or personal injury through our negligence.

16.3 Events outside our control: We are not liable to you for unforeseeable events, or anything outside our control, even if we had used reasonable care. Examples include: industrial action; staff shortages or illness; severe weather; or civil disorder.

16.4 Defective digital content: If defective digital content (including, but not limited to, any Programme Materials or content accessed via ilearn) that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation (limited in accordance with clause 16.1 above). However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge, or for damage which was caused by you failing to correctly follow installation instructions, or to have in place the minimum system requirements advised by us.

17. Privacy Statement

17. Privacy Statement

We will at all times process any of your personal data in accordance with our Privacy Policy, which is available on our Website or upon request, which is compliant with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018.

18. Other important provisions

18. Other important provisions

18.1 Transferring the Contract. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract. If you are unhappy with the transfer you may contact us to end the Contract within 30 days of us telling you about it and we will refund you any Programme Fees paid for in advance of the Programme being provided.

18.2 Discrepancies. In the event of any conflict between these Terms and our Privacy Policy and/or Website Terms of Use, these Terms will override those conflicting provisions in the Privacy Policy and Website Terms of Use.

18.3 Applicable Provisions. When you purchase a Programme or individual Module (or Modules), the terms and conditions in force at the time of that purchase will apply to the contract between you and us.

18.4 Transferring your rights. The Contract between us is personal to you and cannot be completed by any other individual. As such, you cannot transfer the Contract to another individual or entity.

18.5 Nobody else has any rights under these Terms. These Terms are between you and us. No other person shall have any rights to enforce any of their provisions.

18.6 Each of the provisions in these Terms operates separately. If a court finds any part of these Terms unlawful, the remaining provisions will continue in force and effect.

18.7 If we delay in enforcing any of these Terms, we may still enforce any of them later. If we do not insist immediately that you meet your obligations under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Programme, we can still require you to make the payment at a later date.

18.8 Governing Law and Jurisdiction. These Terms are governed by the law of England and Wales and you can bring legal proceedings in respect of the Programme in the courts of England and Wales. If you live in another country, you may bring proceedings in that country, but these Terms remain subject to the law of England and Wales.

Offers and Competition Terms & Conditions

Refer a Friend

24. Arden University Refer a Friend

24.1 Summary of Arden University Referee - Refer a Friend scheme

Successfully referring a friend to our courses could mean £125 amazon e-voucher for you and your friend. See below for full terms and conditions.

a. Eligibility criteria for first reward

To be eligible to refer a friend you must be either

i) a current Arden blended or distance learning student

OR

ii) an enquirer/applicant for a blended learning or distance learning course at Arden University on or before the intake of your referee.

b. Other criteria

To be eligible to be referred, the referred party must not have submitted any enquiry or application to Arden University or have enrolled on a course offered through Arden University, before they are referred using the form at www.arden.ac.uk/refer.

All referrals must be made online on our website www.arden.ac.uk/refer. No other forms of referral will be accepted.

To receive the £125 amazon e-voucher the referred party must have enrolled, be outside of any money back guarantee period and Arden must have received a minimum of £1500 towards their tuition fees.

This offer only applies to students who enrol directly to Arden and is not open to those who apply through an agent.

Company sponsored students are not eligible for the refer a friend scheme.

Our decision about referral is final and Arden University retains the right to remove this offer without notice.

c. Issue of rewards

The chosen reward (£125 amazon e-voucher) will be issued via email after the refer a friend application has been approved and all conditions have been met.

d. Contact from Arden

Both referrer and referee will be notified when the refer a friend form is submitted. By completing the form, the referrer agrees to be contacted by Arden University regarding this offer. If the referee is not interested in studying with us, we will not contact them again or keep their details on file.

e. Additional eligibility criteria for Blended Learning further reward

There is the opportunity to receive a further £125 amazon e-voucher based on the referred party’s successful progression. In addition to the above criteria being satisfactorily completed, once the referred blended learning student successfully returns for their second year of study and has completed their first module, and Arden has received a minimum of £1500 towards their tuition fees for the second year of study, the referrer is entitled to the further reward.

If you or the referred party withdraw from the course before the end of your first module in the second year, you will no longer be eligible to receive this second reward.

WEBSITE TERMS OF USE – PLEASE READ THESE TERMS BEFORE USING THIS SITE

Our Website Terms of Use (“Terms”) (together with the documents referred to in it) set out the terms between you and us under which you may access our websites www.arden.ac.uk and www.rdi.co.uk (our “Sites”). These Terms apply to all users of our Sites, including registered users or guests. Use of our Sites includes accessing, browsing, or registering to use our Sites. Your use of our Sites means that you accept, and agree to abide by, its Terms. If you do not agree to these Terms, you must not use our Sites.

Marketing Survey

26. Arden University Marketing Survey

Summary of Arden University Marketing Surveys – Completing a survey could mean being rewarded with high street/online vouchers. See below for full terms and conditions

Survey participants are selectively chosen by Arden University

Arden University may or may not offer a prize for all surveys and will make this clear before the survey is commenced

Survey participants must complete the survey and indicate they’re happy to enter the prize draw in order to be entered into the prize draw

Arden University will confirm the prize fund within the relevant survey . This is subject to change.

In the case of a monthly prize draw, a winner will be chosen at random from the entries each month. Arden’s decision is final.

Arden University will attempt to contact the winner. If the prize is not claimed this within a reasonable period, it may be used for a subsequent prize fund

Data captured in surveys from students and alumni may be used within promotions. Arden University reserves the right to use these for multiple channels such as; the website, listing sites, emails, social media posts and other media within reason

Participants can ask for their story to be removed from the website at any time by making this request to marketing@arden.ac.uk

Alumni Discount

30. Arden University Alumni Discount

Summary of Arden University Alumni discount scheme

If you’ve graduated from an Arden University course or a course supported by RDI and awarded by Anglia Ruskin University, University of Sunderland or University of Wales, you will receive a 10% discount on studying your Arden University Masters or MBA.

Eligibility criteria

To be eligible for the 10% alumni discount from your tuition fees you must be:

1. Graduated from an Arden University course or a course supported by RDI and awarded by Anglia Ruskin University, University of Sunderland or University of Wales.

2. Enrolling on your second programme with Arden University (previously RDI).

3. Enrolling on a postgraduate programme provided by either Arden University, or Anglia Ruskin University delivered through Arden University.

b. Additional terms of alumni discount

1. If eligible, you will receive a 10% reduction in the cost of your total Arden University tuition fee, whether you choose modular or full payment.

2. Discount cannot be applied retrospectively to students enrolled on a second programme.

3. Students must have graduated from an Arden University or Anglia Ruskin University, University of Sunderland or University of Wales course supported by RDI

4. Alumni discount is not available to students who enrol via an agent.

5. Arden University’s decision about Alumni Discount is final.

Technology Grant Voucher

31. Arden University Technology Grant Voucher

Eligibility for technology grant voucher

NHS Staff enrolling on the Healthcare Management degree or MBA in Arden’s February 2018 intake will receive a £150 voucher and recommendation for purchase once they have successfully reached the following milestones:

SLC approved and full-funding payment confirmation received by Arden University OR full payment received (non-funded students)

Satisfactory attendance for first month of course

Arden University’s decision on eligibility is final and reserves the right to withdraw this offer.

Terms for technology grant voucher usage

The aim of the Arden University technology grant voucher is to help students meet the cost of accessing their materials with a mobile device.

Arden University will recommend a device with maximum capability for the Arden learning experience but does not endorse final device choice.

The final decision of device and voucher usage is the students.

Arden University takes no responsibility for use, warranty, update and/or replacement issues with any item purchased using the grant voucher

Arden University does not offer technical support with any device chosen.

eLibrary Survey Prize Draw

35 Arden University eLibrary Survey Prize Draw

1.1 PROMOTER’S NAME AND ADDRESS

a. Arden University Ltd. (the Promoter).

b. Main Office: Arden House, Middlemarch Park, Coventry, CV3 4FJ

1.2 SUBMITTING YOUR ENTRY

a. You must complete the eLibrary survey and include the email address listed on your iLearn profile

b. Only one entry per student

1.3 RESTRICTIONS AND REQUIREMENTS

a. This competition is open to Arden University students only

b. The Promoter cannot be held responsible for entries which are lost or corrupted, nor for any entries not received because of any technical error

c. In the event that a winning entrant’s entry is void (for example, by failing to meet the promotion’s entry criteria), the Promoter shall select a new winner

1.4 GENERAL CONDITIONS

a. By entering the competition, you are agreeing to Arden University storing and using your entries for marketing purposes, including for publicity campaigns or any other marketing collateral

1.5 RUNNING DATES

a. The closing date for entries is 5th February 2018

1.6 WINNER SELECTION PROCESS

a. The winner will be chosen w/c 26th February 2018

b. The winner will be selected at random by the Promoter without any bias whatsoever

1.7 PRIZES

a. The prize for the winner is as follows:

i. £25 Amazon Voucher

b. There are no alternative prizes

c. All prizes are non-transferable and exclude any additional costs

d. In all matters, the Promoter’s decision will be final, and no correspondence or discussion shall be entered in to by you or any other party on your behalf regarding the process or details of such decision

1.8 NOTIFICATION OF THE RESULTS AND RECEIPT OF THE PRIZES

a. The Promoter will notify the winners via email within 5 working days of the draw taking place

1.9 LIMITATIONS

a. The Promoter accepts no liability for entries that are not submitted in full or on time for whatever reason, including (without limitation) corrupted webpages and/or other computer malfunctions.

b. The Promoter cannot be held accountable for any costs incurred by you in entering the competition (whether or not such entry is successful)

1.10 GENERAL

a. The survey for which this prize draw is associated is anonymous. However, entrants will be required to provide their primary email address as listed on iLearn, to be entered in to the prize draw

b. The winner’s details will not be made public by The Promoter.

Device Access Survey

36. Arden University Device Access Survey

Summary of Arden University Device Access Survey – Completing a survey could mean being rewarded with high street/online vouchers. See below for full terms and conditions

Survey participants are selectively chosen by Arden University

Arden University may or may not offer a prize for all surveys and will make this clear before the survey is commenced

Survey participants must complete the survey in order to be entered into the prize draw

Arden University will confirm the prize fund within the relevant survey. This is subject to change.

In the case of a monthly prize draw, a winner will be chosen at random from the entries each month. Arden’s decision is final.

Arden University will attempt to contact the winner. If the prize is not claimed this within a reasonable period, it may be used for a subsequent prize fund

Data captured in surveys from students and alumni may be used within promotions. Arden University reserves the right to use these for multiple channels such as; the website, listing sites, emails, social media posts and other media within reason

Participants can ask for their story to be removed from the website at any time by making this request to contactus@arden.ac.uk

Annual Student Satisfaction Survey

37. Arden's Annual Student Satisfaction Survey

Summary of Arden's Annual Student Satisfaction Survey – Completing a survey could mean being rewarded with high street/online vouchers. See below for full terms and conditions

1. Survey participants are selectively chosen by Arden University.

3. Survey participants must complete the survey in order to be entered into the prize draw.

4. Arden University will confirm the prize fund within the relevant survey. This is subject to change.

5. A winner will be chosen at random from the entries. Arden’s decision is final.

6. Arden University will attempt to contact the winner. If the prize is not claimed within a reasonable period, it may be used for a subsequent prize fund

7. Data captured in surveys from students and alumni may be used within promotions. Arden University reserves the right to use these for multiple channels such as; the website, listing sites, emails, social media posts and other media within reason

8. Participants can ask for their data to be removed from the website at any time by making this request to enquiries@arden.ac.uk

Hello Arden Competition

38. Hello Arden Competition

1.1 PROMOTER’S NAME AND ADDRESS

a. Arden University Ltd. (the Promoter).

b. Main Office: Arden University, Middlemarch Park, Siskin Drive, Coventry, CV3 4FJ, UK

1.2 SUBMITTING YOUR ENTRY

a. You must submit an original entry (not submitted to any other photography competition).

b. Multiple entries are acceptable from the same person only if the entries are different.

c. Your entry caption must include the hashtag #HelloArden.

d. Your entry caption must tag the official Arden University account for the platform you’re submitting on. For reference:

- Facebook: @ArdenUniversity

- Twitter: @Arden_Uni

- Instagram: @arden_university

e. Entries made on private accounts will not be counted.

f. Incomplete entries will be disqualified.

g. This competition is valid on Instagram, Twitter and Facebook only.

h. By submitting the photos/videos, the entrants will be granting permission for them to be used by Arden University for any marketing collateral.

1.3 RESTRICTIONS AND REQUIREMENTS

a. This competition is open to Arden University students only.

b. The Promoter will reject any images they deem to be inappropriate or otherwise in breach of the Terms and Conditions. The Promoter’s decision will be final.

c. The Promoter cannot be held responsible for entries which are lost or corrupted, nor for any entries not received because of any technical error.

d. Before submitting a photograph of any distinguishable individual, entrants should obtain the permission of such person and advise them of the purpose of the submission.

e. Any persons involved in the creation and/or administration of the competition and the immediate families of such persons are eligible to enter this promotion, however they will not be eligible to win the prize.

f. In the event that a winning entrant’s entry is void (for example, by failing to meet the promotion’s entry criteria), the Promoter shall select a new winner.

1.4 GENERAL CONDITIONS

a. By entering the competition, you are agreeing to Arden University storing and using your contest entries for marketing purposes, including for publicity campaigns or any other marketing collateral.

b. You must be the copyright holder of all images/videos contained within your entry.

1.5 WINNER SELECTION PROCESS

a. All entries that meet the requirements will be reviewed by Arden University.

b. The best entry from each study centre will be selected by the Promoter.

1.6 PRIZES

a. The prize for the winner is as follows:

i. An Arden hoody in the winner’s chosen size.

b. There are no alternative prizes.

c. All prizes are non-transferable and exclude any additional costs.

d. In all matters, the Promoter’s decision will be final, and no correspondence or discussion shall be entered into by you or any other party on your behalf regarding the process or details of such decision.

1.7 NOTIFICATION OF THE RESULTS AND RECEIPT OF THE PRIZES

a. The Promoter will notify winners in person or via email. Prizes must be claimed by October 12th 2018 by notifying the Promoter of your chosen hoody size.

1.8 LIMITATIONS

a. The Promoter accepts no liability for entries that are not submitted in full or on time for whatever reason, including (without limitation) corrupted webpages and/or other computer malfunctions.

b. The Promoter cannot be held accountable for any costs incurred by you in entering the competition (whether or not such entry is successful).

1.9 GENERAL

a. The names and entries of the entrants may be published on Arden University’s website and social media channels, as well as associated press.

b. This competition is not in any way administered, endorsed or sponsored by Instagram, Facebook or Twitter.

Graduation video competition

39. Graduation video competition

1.1 PROMOTER’S NAME AND ADDRESS

a. Arden University Ltd. (the Promoter).

b. Main Office: Arden University, Middlemarch Park, Siskin Drive, Coventry, CV3 4FJ, UK

1.2 SUBMITTING YOUR ENTRY

a. Share your graduation video (emailed to you) using the hashtags #ArdenGrad2018 and #ArdenUniversity.

b. Your entry caption must tag the official Arden University account for the platform you’re submitting on. For reference:

- Facebook: @ArdenUniversity

- Twitter: @Arden_Uni

- Instagram: @arden_university

c. Entries made on private accounts will not be counted.

d. Incomplete entries will be disqualified.

e. This competition is valid on Instagram, Twitter and Facebook only.

1.3 RESTRICTIONS AND REQUIREMENTS

a. This competition is open to Arden University students only.

b. The Promoter cannot be held responsible for entries which are lost or corrupted, nor for any entries not received because of any technical error.

c. Any persons involved in the creation and/or administration of the competition and the immediate families of such persons are eligible to enter this promotion, however they will not be eligible to win the prize.

d. In the event that a winning entrant’s entry is void (for example, by failing to meet the promotion’s entry criteria), the Promoter shall select a new winner.

1.4 WINNER SELECTION PROCESS

a. All entries that meet the requirements will be reviewed by Arden University.

b. The winner will be drawn at random by the Promoter.

1.6 PRIZES

a. The prize for the winner is as follows:

i. An Arden hoody in the winner’s chosen size.

ii. Should the winner receive the hoody and not be happy with their chosen size, the Promoter will not provide a replacement.

b. There are no alternative prizes.

c. All prizes are non-transferable and exclude any additional costs.

d. In all matters, the Promoter’s decision will be final, and no correspondence or discussion shall be entered into by you or any other party on your behalf regarding the process or details of such decision.

1.7 NOTIFICATION OF THE RESULTS AND RECEIPT OF THE PRIZES

a. The Promoter will notify winners via email. Prizes must be claimed by providing chosen hoody size within five days of receiving the email.

1.8 LIMITATIONS

a. The Promoter accepts no liability for entries that are not submitted in full or on time for whatever reason, including (without limitation) corrupted webpages and/or other computer malfunctions.

b. The Promoter cannot be held accountable for any costs incurred by you in entering the competition (whether or not such entry is successful).

1.9 GENERAL

a. The names and entries of the entrants may be published on Arden University’s website and social media channels.

b. This competition is not in any way administered, endorsed or sponsored by Instagram, Facebook or Twitter.

GoPro ‘What is a Degree or Masters worth?’ Competition

40. GoPro ‘What is a Degree or Masters worth?’ Competition

1.1 PROMOTER’S NAME AND ADDRESS

a. Arden University Ltd. (the Promoter).

b. Main Office: Arden House, Middlemarch Park, CV3 4FJ, UK

1.2 SUBMITTING YOUR ENTRY

a. Only one entry per person/valid email address will be accepted.

b. Entrants must be 18 or over at the time of submitting and live in the UK.

c. Entrants must provide a valid email address to qualify for entry to the competition.

d. All fields must be complete. Incomplete entries will be disqualified.

e. Entry to the competition can only take place from 24th September 2018 - 31st October 2018.

f. Arden will use the email address to contact the competition winner. Any other communications i.e. such as to promote news or opportunities at Arden, will only be made in line with the privacy policy.

g. Entry to the competition can only be made by completing the ‘What is a Degree or Masters worth?’ form at arden.ac.uk/goearnmore. Entries via any other form (e.g. postal) will not be accepted.

1.3 RESTRICTIONS AND REQUIREMENTS

a. The Promoter cannot be held responsible for entries which are lost or corrupted, nor for any entries not received because of any technical error.

b. Employees of the Promoter, any persons involved in the creation and/or administration of the competition and the immediate families of such persons are eligible to use this tool to establish how much a degree will be worth, however they will not be eligible to win the prize.

c. In the event that a winning entrant’s entry is void (for example, by failing to meet the promotion’s entry criteria), the Promoter shall select a new winner.

d. This competition is valid across UK only.

1.4 GENERAL CONDITIONS

a. Arden will use the email address to contact the competition winner. Any other contact i.e. such as to promote news and opportunities at Arden, will only be made in line with the privacy policy.

b. You must be the registered owner of the email address. An entry on behalf of another individual using an email address not registered in their name will be disqualified.

1.5 RUNNING DATES

a. Competition entries will be accepted from 24th September 2018 and the closing date for entries is 31st October 2018.

1.6 PRIZE DRAW

a. After the closing date, valid entries will be entered in to a prize draw. The winner will be chosen at random on 5th November 2018. The process of selecting a winner will be adjudicated by a member of Arden University staff with no involvement in the administration of the competition.

b. The winner who meets the criteria will be selected by the Promoter without any bias whatsoever.

c. The winner will be contacted via email w/c 5th November 2018. If there is no acknowledgement within 14 days the entry will be disqualified and a new winner selected.

1.7 PRIZES

a. The prize for the winner is as follows:

GoPro HERO full HD 1080p Action Camera valued at £199.99. Subject to making successful contact with the winner, the camera will be posted w/c 12th November by Royal Mail recorded delivery.

b. There are no alternative prizes.

c. All prizes are non-transferable and exclude any additional costs.

d. In all matters, the Promoter’s decision will be final, and no correspondence or discussion shall be entered into by you or any other party on your behalf regarding the process or details of such decision.

1.8 NOTIFICATION OF THE RESULTS AND RECEIPT OF THE PRIZES

a. The Promoter will notify the winner via email and on the www.arden.ac.uk/goearnmore webpage.

1.9 LIMITATIONS

a. The Promoter accepts no liability for entries that are not submitted in full or on time for whatever reason, including (without limitation) corrupted webpages and/or other computer malfunctions.

b. The Promoter cannot be held accountable for any costs incurred by you in entering the competition (whether or not such entry is successful).

1.10 GENERAL

a. The names and entries of the entrants may be published on Arden University’s website and social media channels, as well as associated press.

b. This competition is not in any way administered, endorsed or sponsored by GoPro.

CONTACT US

To contact us, please email marketing@arden.ac.uk.

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