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Difficult conversations are part of everyday life, especially as you progress in your career. Whether it’s giving feedback, asking for a pay rise or addressing conflict, these situations are unavoidable.
In this episode of our Class in Session podcast, Tru Powell is joined by Esther Lee, Senior Lecturer in Human Resource Management at Arden University and management consultant, to explore why these conversations can feel so challenging and how to approach them with confidence and clarity.
As Tru highlights, around 70% of people avoid difficult conversations, even though doing so can hold them back.
To watch the full episode, visit Arden University’s Apple, Spotify or YouTube channels.
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Avoiding the conversation doesn’t solve the problem
The episode opens with a simple but relatable question. If you could send a stunt double to handle your difficult conversations, would you?
For many people, the answer would be yes.
Difficult conversations can feel uncomfortable and uncertain. It’s natural to want to avoid them. However, as Tru explains, avoiding these situations can hold you back, especially as you move forward in your career.
Putting off a conversation may feel easier in the moment, but it often allows issues to grow over time.
Action tip: Address difficult conversations early. Avoiding them can make them harder to resolve later.
Start with a clear intention
One of the key takeaways from the discussion is the importance of being clear about your purpose.
Before starting a difficult conversation, take a moment to think about what you want to achieve. Having that clarity can help keep the conversation focused and constructive.
Approaching the situation with intention, rather than reacting in the moment, can lead to better outcomes.
Action tip: Ask yourself what you want from the conversation before it begins.
Communication is more than just words
Esther Lee highlights that how you communicate is just as important as what you say.
Tone, delivery and approach all influence how your message is received. A calm and respectful approach can help create an environment where both sides feel able to engage.
Effective communication is not just about making your point. It is about creating space for a productive conversation.
Action tip: Focus on how you deliver your message, not just the message itself.
Difficult conversations are part of growth
From workplace challenges to career progression, difficult conversations are a necessary part of moving forward.
Esther’s experience across different industries and regions shows that this is a shared challenge. No matter the context, these conversations play a key role in leadership and professional development.
Avoiding them can limit opportunities, while engaging with them can support growth.
Action tip: See difficult conversations as part of your development, not something to avoid.
Confidence comes with practice
Handling difficult conversations is a skill that develops over time.
You don’t need to get everything right. What matters is being willing to take part and learn from each experience. The more you engage in these conversations, the more confident you will become.
Action tip: Practice regularly. Confidence builds through experience.
Taking the next step
Difficult conversations may never feel completely comfortable, but they’re an important part of both personal and professional growth.
As Tru Powell and Esther Lee highlight, avoiding them can hold you back. Approaching them with clarity, intention and a willingness to engage can lead to better outcomes.
To hear more insights and practical advice, listen to the full episode on Arden University’s Apple, Spotify or YouTube channels.
Ready to take the next step in your journey? Explore Arden University’s courses and find the degree that aligns with your career goals by visiting our courses page.
