Understanding your Student Charter
At Arden University, we are passionate about supporting you to achieve your best in our diverse, vibrant and inclusive learning community. To help us support you, we have created a Student Charter which outlines the values we all have within Arden University, and guidance on the responsibilities of how we all work together to support your success, wellbeing and safety.
In this document you will find the mutual expectations to enable us to deliver effectively the best student experience in partnership with you, but also the right places to find out more information and the support services to empower you to get timely help when you need it.
Who is covered by the policy?
All Arden University students are covered by this Student Charter and are expected to fulfil the information outlined within it.
Our principles for the charter are to:
- Prioritise excellent learning, teaching and support
- Champion respect and inclusion
- Provide meaningful support
- Foster engagement and community
- Empower your student voice
What can you expect from your University? We will…
- Always deliver high quality, engaging teaching & learning opportunities and access to a wide range of online learning materials
- Support you on your journey by communicating with you in a timely, transparent and clear way to engage with the range of academic and pastoral support on offer at the University
- Provide you with the right academic and pastoral support to help you achieve, and listen to your feedback to support your development
- Create opportunities to interact with others, and to network with students from all around the world to support your employability in the outside world and enrich your wider world views.
- Celebrate and protect the broad range of diversity of all our students, staff and wider community.
- Encourage you to speak up to help influence and improve the way the University develops
- Ensure you are treated fairly, respectfully, and that you are aware of your rights & responsibilities.
What the University can expect from you? You should…
- Treat everyone in the University with respect
- Adhere to our policies and regulations, that are designed to maximise the quality of the University experience for everyone
- Engage with all the opportunities of your academic programme, including your lecturers, fellow students, assessments and learning resources.
- Commit to your studies by attending and taking part in scheduled activities.
- Seek help and advice when you need it and make the most of the support available to you.
- Contribute to a vibrant, diverse and positive community at the University, whether online or in campus.
- Provide meaningful feedback about your experience to influence positive change at the University, including working with your student representatives.
Where to go and what to do if a situation arises where you need more information or support
Policies
These are the core documents to help you understand and navigate your way through your experience at Arden University. They are designed to help you get the right support and be aware of your student rights. Our full list of student and academic policies can be found here, alongside the highlight policies below. As we continue to develop our supportive policies, this section will be updated.
- Student Attendance & Engagement Policy
- Academic Integrity Policy
- Bullying, Harassment & Sexual Misconduct Policy
- Equality, Diversity & Inclusion Policy
- Freedom of Speech Code of Practice
- Safeguarding Policy
- Student Complaints Procedure
- Student Disciplinary Procedure
Support Services
These are our key student support services designed to help you feel empowered throughout your university experience, with the right help at the right time. You can also engage with your specific Programme team to help with your academic journey via iLearn.
- Academic Skills, Library & English Language Hub: Website Email: library@arden.ac.uk
- Careers and Employability: Website Email: careers@arden.ac.uk
- Student Hub: Website Contact Information
- Student Wellbeing Services: Website Email: wellbeing@arde.ac.uk
- Students’ Association: Website Email: studentvoice@arden.ac.uk
- Sexual Misconduct and Harassment Reporting (Anonymous or Non-Anonymous): Website Form
When you sign your student contract which sets out all The University’s Terms & Conditions, you agree to the information within this Student Charter. If you would like to find out more about your student contract, please visit our website.
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