National Student Survey

What is the National Student Survey (NSS)? 

The National Student Survey (NSS) is the most significant feedback opportunity that you will be asked to complete during your time with us. The independent study, carried out by Ipsos Mori, invites nearly half a million final-year and undergraduate students from universities across the UK to take part every year.

The NSS is an important opportunity for you to express your thoughts on your experience with Arden University. As you approach the end of your current learning journey with us, you have the chance to create a lasting impact and influence positive change across Arden University for current and future students.

In 2023, 562 of our final-year students made up 70.2% of those eligible to respond to the survey and we're eager to hear from even more of you this year.  

Why is it important for students to complete the NSS? 

Student feedback plays a crucial role in our ongoing efforts to enhance and expand both the student experience and our community. Your unique insights are the driving force behind our ability to make positive changes across Arden University.

Through student feedback, we have...

  • Improved accessibility to academic support services, streamlining the process for you to connect with the teams.
  • Enhancing the sense of community within your courses by introducing additional extracurricular opportunities and social spaces, encouraging you to grow your network.
  • Revamping our teaching approach through ongoing reviews of the content we provide, ensuring it remains both interesting and engaging for you.
  • Increasing the use of IT resources through the incorporation and accessibility of resources and services throughout the teaching of your course.

We value your input because of the evident advances it has made and can make across the institution. 

How can you have your say?

Eligible Arden students (final-year and undergraduates) can access the survey from Thursday 1st February to Tuesday 30th April. The survey consists of two parts: one for rating, and another for sharing your thoughts freely. The more details you provide, the more effectively we can make improvements. You will be asked questions such as –

  • Organisation and management
  • Learning resources
  • Learning Community
  • Student voice

Students will receive an email from Ipsos MORI, the market research company responsible for collecting feedback, and results which are all entirely anonymous.

What will we do with your feedback?

In addition to guiding crucial university decisions, the results are accessible on Discover Uni, aiding prospective students in making well-informed choices about the right university for them.

Students in Classroom

Don't miss your chance to win incredible prizes!

The NSS serves as a valuable tool to improve the student experience at Arden University so to say thank you for your thoughts and insights, you could be gifted a £10 Amazon E-voucher* if you complete the survey before Thursday 29th February 2024, and send proof of your survey completion email to You will be entered into a competition to be in with the chance of winning a £500 Amazon E-voucher*. We will also be donating £1 to your chosen charity, as decided by you in our recent Digital Insight Experience survey and once we meet 50% completions, we will double the charity donation to £2 per survey complete.

How might you be contacted?

If you meet the criteria and fall within the NSS cohort, Ipsos MORI will reach out to you via email and potentially through phone and SMS, inviting you to participate in the online survey. If you believe you should be part of the NSS cohort but haven't received communication from Ipsos MORI, please inform the Student Support Team!

Want to find out more?

You can also visit the NSS website for more information and if you’re eligible, begin the survey during the time that it is live.

*Full Terms and Conditions can be found here.