Taking Place: Tuesday 11th August, 13:00 - 14:00 BST
This webinar is an opportunity for us to update any prospective students and our current students on our next steps, following on from recent changes to study, through Covid-19. We want to reassure you that we are doing everything that is necessary to ensure a smooth and safe transition, back to normal study methods, for any of our current students and also those of you who are thinking of beginning study with us over the coming weeks and months. Join our Director of Student Experience, Suzanne Mitchell, along with our Head of Centre Operations at Birmingham and Manchester, Debbie Groom, as they cover:
- Online Learning
- On-campus Learning and Study Centres
- Flexible return options
- Measures that will be introduced
- Student Support
An introduction to Suzanne Mitchell:
I’ve worked in Higher Education with a focus on student support, student experience and overarching student services for approx. 17 years now and have been with Arden specifically for over 2 years. Needless to say, supporting and enhancing the student experience is a particular passion of mine! I thoroughly enjoy, meeting, helping, supporting and getting to know our students and understanding how we can best support individuals to be as successful as they possibly can….and a bit more.
For me personally, a key part of our Covid-19 response was that our students be able to continue with their studies with as little disruption as possible. We wanted to make sure that the services they needed, the contact points, the guidance and responses all carried on as seamlessly as possibly. The Student Support teams were crucial in this and embraced this new remote way of working brilliantly. They all recognised the importance of Arden being the consistent and supportive presence whilst the wider world adjusted to the pandemic and reached out to all students on a weekly basis. Students reacted brilliantly to this and really appreciated the effort the team made.
Moving forward, its all systems go to prep our Study Centres for when its safe to open and continuing to support all students as we adjust back into normality again. I can’t wait to see everyone again!
An Introduction to Debbie Groom:
I’ve worked in Professional & Higher Education for almost 30 years primarily with a focus on student support, customer engagement and satisfaction. I have been with Arden for 3 years and throughout that time have focussed on the Operational aspect of delivering a face to face teaching and learning environment at our campuses in Birmingham and Manchester.
Following advice from the UK Government as well as Health & Safety professionals regarding the re-opening of our campuses from September, my current priority is to implement all appropriate safety measures needed to keep both our staff and our students safe when returning to study or starting their studies with us from September.
This last few months have been challenging for everyone, me and my team are looking forward to welcoming you on site soon.